OUR COVID-19 HEALTH AND SAFETY PROTOCOL
Over the past 12 years we have been working passionately to deliver the highest standards of service, offering a safe and secure environment for you to enjoy your stay at L’Albiousse in complete peace of mind.
Our limited capacity allows us to offer personalised service, maintain and continually enhance the level of confort and amenities on offer, and most importantly ensure constant standards of hygiene and cleanliness (5/5 on Tripadvisor and 9,9 on booking.com for cleanliness).
During last spring, we completely reviewed all our cleaning protocols and the choice of our cleaning products to include a virucidal agent in compliance with European Norm 14476, following industry guidelines and health authority recommendations.
These new protocols have a huge impact on the time needed to clean our guest rooms. We very much appreciate your support in respecting our 11am check-out time, and we apologise if we are unable to offer you early check-in on arrival or late check-out on departure.
A complete deep clean is operated after each guest departure, and the room is aired for a minimum of 3 hours. Once cleaned, windows are closed, air-conditioning is switched back on and a disinfectant spray is used for additional sanitizing. No one enters the room after this, prior to guest arrival.
Throw pillows and bed spreads have been removed from the rooms.
In order to avoid all risk of cross contamination, we will not enter your room during your stay. This means we no longer offer daily housekeeping. We will however provide you with anything you may need during your stay, water, clean towels etc… For long stays we will organise with you a convenient day to service your room.
All public areas, as well as the back-of-house, are thoroughly cleaned several times a day, paying special attention to high-touch areas such as door handles, handrails and light switches.
Hand sanitizing gel is available in the front hall, at reception and in the dining room.
To ensure social distancing at all times, we have reorganised our dining room, so that breakfast is served on individual tables, as was already the case in the courtyard.
Please do not hesitate to contact us with any concerns you may have, we will be happy to address them.
New booking conditions :
We no longer charge a deposit for our flexible and last minute discounted rates. For these rates free cancelation is possible up to 3 days prior to arrival (same day in case of new Covid-19 related travel restrictions).
A special offer is also available with 25% off fully pre-paid and non-refundable bookings for stays up to 31/12/2021. Dates remain flexible, and if you don’t have your new dates, a voucher for an equivalent stay will be issued valid for up to 18 months.
Please support small independent hotels by booking direct.
We are very happy to have welcomed so many wonderful guests last summer and would like to thank them for their understanding and cooperation in helping us implement our safety protocols. As the situation evolves, we want to assure you that we continue to monitor and adapt to the latest gouvernement and industry guidelines.
We are fully committed to offering the highest possible safety standards while retaining all the warmth and friendliness that makes L’Albiousse so special.
Wishing safe travels
Gwilym & Alexis